FREQUENTLY ASKED QUESTIONS
If you have questions about Ohio Recovery Housing please email email@example.com.
If you have comments or concerns about a recovery house in your area, please email firstname.lastname@example.org. You can also call us at 614-453-5133.
Please understand that organizations associated with ORH are independent organizations and ORH does not manage the operations of the Associates or their residences.
The NARR quality standards and ORH quality review focus on the recovery environment. We do not review organizations for legal compliance with local, state or federal laws and codes. ORH may provide you with names and contact information for organizations that can help you if you have a legal concern.
If you feel that a house that is certified by ORH is not following the quality standards we encourage you to first complete the grievance process that is provided by the recovery housing operator. If you would like to request that ORH review the matter you may contact us and provide us with:
ORH will determine if your concern is something we are able to review.
If ORH is able to review your concern, we will contact the operator and let them know that we have received a concern and will be completing a review of the concern.
Depending on the specific circumstances, ORH will determine what needs to be done to address the concern and work with the operator to ensure that the concern is addressed appropriately.
We will use the contact information that you provide to us to communicate with you about the concern.
Frequently Asked Questions About Certification
What does it mean to be an ORH Associate?
An ORH Associate is an organization that has at least one property that is certified to meet national quality standards and is in good standing with ORH.
Why should I apply to have my properties certified?
There are several benefits of being an Associate. These include
Listing on the ORH Housing Locator
Ability to market your house as ORH certified
Discounted rate to attend the Ohio Recovery Housing Annual Conference
Access to Associates only events and updates
Additionally, as an associate you will be a part of a growing statewide and national network of recovery housing operators seeking to demonstrate quality. As a network, we are able to educate and inform national, state and local leaders of the need for and importance of recovery housing and its role in the continuum of care for people with substance use disorders.
How long does the application process take?
The review process is designed to take less than three months. However, it is not possible for us to predict exactly how long the application process will take.
The following factors impact how long the process will take.
How prepared your organization is to participate in the review
How responsive you are to ORH questions and recommendations
The availability of peer reviewers and ORH staff to perform the on-site review
The schedule of the ORH executive committee
We recommend that you apply for certification at least three months prior to when you wish to be certified.
If you have a specific date that you wish to be certified by, please let ORH staff know. We will do our best to work with you.
Do I have to be currently operating housing to be an Associate?
All houses are required to have 60% occupancy for 60 days prior to the on-site review.
We do support potential operators of recovery housing in other ways. You may contact us for brief advice and support, attend trainings and conferences to learn more about recovery housing, or be connected to a current Associate for guidance on a particular topic.
When are fees due?
Associate fees are due prior to the on-site review once it is determined that your application is complete, you have turned in all documents, and that your policies contain all required elements.
If your organization chooses to pay Associate fees in two annual payments, your second annual payment is due one-year after your first payment. This payment is due regardless of your official ORH certification date.
If you do not submit your fees payment on time your certification will lapse.
Do residents need to be present during the on-site review?
No. Residents do not need to be present during the on-site review.
Are there templates of the required written policies?
OhioMHAS and ORH have produced a Recovery Housing Development Guidebook. This guidebook contains information, resources and templates that can be helpful to you. You may download the guidebook below.
You are also welcome to contact ORH for individualized technical assistance and support.
What is the National Alliance of Recovery Residences (NARR)?
The National Alliance of Recovery Residences (NARR) is a national organization that develops and maintains national quality standards. There mission is to support persons in recovery from addiction by improving their access to quality recovery residences through standards, support services, placement, education, research and advocacy
Ohio Recovery Housing is the state affiliate to the National Alliance of Recovery Residences. When your organization seeks certification with ORH, your organization is certified to meet the national quality standards as set by NARR.
Is there a separate standard for Ohio that is different than the National Standards set by NARR?
There is one national standard. As the state affiliate, Ohio Recovery Housing is responsible for developing and maintaining a process that verifies that certified organizations meet the national quality standards. Ohio Recovery Housing has flexibility in development of that process and can tailor it to meet the particular circumstances and needs of Ohio.
However, there is no separate Ohio standard. All organizations that are certified by ORH are certified to meet the national quality standards.
What happens if my application with ORH has lapsed?
If your application lapses you will not be considered an active applicant for ORH. If you wish to reengage in the certification process you must start the application process from the beginning. If your application is over a year old, this will mean another payment of Associate fees. Your second annual payment will remain due one-year after your initial payment.
Associate fees are non-refundable. Please request assistance from ORH prior to submitting an application for paying fees.
What if I disagree with Ohio Recovery Housing?
If at any point you disagree with Ohio Recovery Housing, you may file an appeal. Examples of decisions you may appeal include:
Your application lapses
Your application was denied
Your request for an extension was denied
You were asked to engage in a quality improvement activity that you do not feel is needed to meet the quality standard.
All appeals must be submitted in writing and be made within 60 days of the decision or action. Late appeals will not be considered. You may submit your appeal to email@example.com or to
Ohio Recovery Housing Board of Directors
35 East Gay St
Columbus, OH 43215
Include with your appeal
The decision or action you are seeking to appeal
Any attachments or evidence that you would like considered
Your name, email address and phone number
All appeals are considered by the full board of directors. A member of the Ohio Recovery Housing Board may contact you to ask you additional questions about your appeal.
The Board will consider your appeal at the next full board meeting. Full board meetings occur six times per year. A quorum of board members must be present in order to make a decision on your appeal. All decisions of the Board of Directors are final.
You may also contact the National Alliance of Recovery Residences (NARR). Ohio Recovery Housing has been designated by NARR to implement a quality review process in accordance with standards and expectations of NARR. Any operator may contact NARR with a concern about Ohio Recovery Housing. You may contact NARR at anytime. NARR recommends that you file an appeal and complete the appeal process prior to contacting NARR. However, you are able to contact NARR at anytime with your concerns.