This page serves as the central intake point for all complaints concerning recovery housing residences or structures believed to be recovery housing residences.

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If this is an emergency please call 9-1-1. If your complaint involves criminal activity, please contact local law enforcement and report the criminal activity right away. Ohio Recovery Housing, Inc. is not a law enforcement agency. 

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Definition of Recovery Housing Residence

The definition of Recovery Housing Residence in R.C. 5119.01:

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(17) "Recovery housing residence" means a residence for individuals recovering from alcohol use disorder or drug addiction that provides an alcohol-free and drug-free living environment, peer support, assistance with obtaining alcohol and drug addiction services, and other recovery assistance for alcohol use disorder and drug addiction.

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Central Intake for Complaints

Ohio Recovery Housing Inc. triages all complaints received through the website and refers them to the appropriate accrediting organization or the Department of Behavioral Health. 

This means that you can submit complaints about recovery housing residences, even if you are unsure if they meet the definition listed above.  You can also submit complaints about recovery housing residences regardless of certification status or accrediting body.  All complaints can be submitted through this website.

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Confidentiality

Pursuant to R.C. 5119.393, complaints received by Ohio Recovery Housing, Inc. or the Ohio Department of Behavioral Health, information and records received, collected or generated by Ohio Recovery Housing Inc or the Ohio Department of Behavioral Health pursuant  to an investigation, and statutorily required reports concerning investigations are confidential and not public records but may be disclosed under limited circumstances to specified entities outlined in R.C. 5119.393(C). ​

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This means that Ohio Recovery Housing Inc will not share your name, contact information or other identifying information with anyone, including the recovery housing residence operator, unless we are required by the law to do so. 

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The Complaint Review Process

You can learn more about the details of the Ohio Recovery Housing Complaint review process. 

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Ohio Recovery Housing serves as the central point for receiving and reviewing concerns about certified recovery homes. While we coordinate closely with state and local partners, ORH does not have the authority to close a home, halt referrals, or change funding decisions. Those actions are handled by the appropriate regulatory and funding agencies, and ORH shares relevant information with them as needed.

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How to File a Complaint

To  file a complaint, please use our online complaints form.

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If You Need Help

If you have questions or would like help in filing a complaint, please call us at 614-453-5133. Review our How to Find Us page to see our hours of operation and holiday schedule.